Shopify Support - Keep your Shopify store selling, every day
Shopify manages the platform, but your theme, apps, checkout configuration, product catalogue, and integrations still need careful attention. We keep the revenue-critical parts of your store healthy and ready for customers.
Why Shopify Care - A hosted platform still needs a technical partner
Apps change, theme code evolves, and integrations can fail silently. Regular maintenance catches issues in the buying journey before they become lost orders or a difficult customer experience.
24/7
uptime and storefront monitoring
3
care levels for every stage of growth
1
team accountable for your technical store health
0
long-term contracts required
Plans - Straightforward care plans for your store
Choose the level of cover that suits your store today. Included changes cover existing pages and store configuration; new features and pages are scoped separately.
Bronze
Essential care for small stores
- Monthly store configuration backup
- Theme and app update review
- Storefront and uptime monitoring
- Cloudflare and domain security check
- Monthly maintenance report
- Checkout and payment status check
- For stores with up to 5 key pages
Silver
Reliable cover for growing stores
- Weekly store configuration backups
- Everything in Bronze
- Bug fixes for supported theme and apps
- Up to 2 × 30-minute changes each month
- Order emails and shipping-setting checks
- Payment and app integration monitoring
- Priority email support
Gold
Proactive care for high-traffic stores
- 8 store configuration backups each month
- Everything in Silver
- Up to 3 × 30-minute changes each month
- More frequent checkout-flow testing
- Inventory and fulfilment integration checks
- Priority incident response
- Monthly revenue-critical systems review
Store Health - We care for the details customers notice
The most valuable parts of a Shopify store are often the connections around it. We review the journey from product page to confirmation so a change in one system does not create friction in another.
- Theme & Storefront Care. We review theme updates and changes carefully so your storefront remains fast, consistent, and easy to use across desktop and mobile.
- Checkout & Payment Checks. We verify the path from cart to completed order and watch payment-related settings, so customers can complete their purchase confidently.
- App Health Review. Apps add capability but also dependencies. We review app updates, conflicts, and deprecated functionality before they disrupt your store.
- Product & Collection Updates. Small changes to products, collections, navigation, copy, and existing page sections can be handled within your monthly support allowance.
- Shipping & Fulfilment Settings. We check shipping rules, carrier connections, and order notifications to help ensure that what customers see at checkout matches your fulfilment process.
- Marketing & Tracking Integrations. Pixels, email tools, reviews, and feed integrations are checked after meaningful changes, helping your campaigns and reporting remain connected.
Critical systems we review
Your Shopify plan looks after the platform. We focus on the store-specific setup, theme, apps, and integrations that make your customer experience unique.
Storefront
- Theme update compatibility
- Mobile buying journey
- Navigation and key pages
- Performance regressions
Orders & Payments
- Cart and checkout journey
- Payment settings
- Order confirmations
- Refund workflow
Apps & Integrations
- App update impact
- Email and CRM connections
- Tracking and pixels
- Product-feed health
Fulfilment
- Shipping rates and rules
- Carrier integrations
- Inventory availability
- Customer notifications
FAQ - Shopify support questions
Need a different level of support or help with a specific app? Tell us how your store works and we will recommend the right approach.
Does Shopify not handle maintenance already?
Shopify maintains its hosted platform, but it does not maintain your theme customisations, third-party apps, product setup, marketing integrations, or store-specific configuration. Those are the areas we look after.
What counts as a monthly change?
A monthly change is a focused update to an existing page or store setting, such as updating copy, images, colours, navigation, a product template, or shipping settings. New pages and larger features are quoted separately.
Can you support a custom Shopify theme?
Yes. We can maintain custom Liquid theme code and make focused improvements. We start by reviewing the theme structure and the apps it depends on, so work can be planned safely.
Do you work with Shopify apps?
Yes. We support the apps that power your store where their configuration and integrations are accessible. If an app vendor needs to resolve a platform-level fault, we document the issue and coordinate the next steps with you.
Can you help during a campaign or seasonal launch?
Yes. We can schedule a pre-launch store check covering the customer journey, product availability, discount logic, tracking, and the key integrations your campaign relies on.
Can I change plan later?
Yes. You can move up when the store needs more frequent care or included changes. We will recommend the plan based on the store complexity and the support you actually use.
Want a reliable Shopify store behind your next campaign?
Tell us about your store, apps, and current challenges. We will recommend the right support plan and a safe first step.
Related Services - Explore more ways we can help
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