FAQ - Frequently Asked Questions
Find answers to common questions about our services. Can't find what you're looking for? Get in touch and we'll be happy to help.
WordPress Support & Maintenance
Learn moreWhat happens if an update breaks my site?
We test all updates on a staging environment before applying them to your live site. If something does go wrong, we maintain daily backups and can restore your site quickly. Our update process is designed to minimize risk.
Do you support premium plugins and themes?
Yes, provided you have valid licenses. We can update any plugin or theme that's accessible through the WordPress dashboard. If manual updates are required (some premium plugins), we handle those too.
How quickly do you respond to emergencies?
Response times depend on your plan. Essential gets 48-hour email response. Professional gets 24-hour priority response. Enterprise gets 4-hour phone support. For actual site-down emergencies, all plans receive expedited attention.
Can I use my own hosting provider?
Yes, we support sites on most quality hosting providers. However, we may recommend migration if your current host has security or performance limitations. We also offer our own managed hosting with optimized WordPress performance.
How do I cancel or change my plan?
You can upgrade your plan at any time, with the change taking effect immediately (prorated). Downgrades take effect at your next billing cycle. You can cancel anytime with 30 days notice - no long-term contracts.
E-commerce
Learn moreWooCommerce or Shopify - which should I choose?
It depends on your priorities. WooCommerce offers more flexibility and no transaction fees, but requires more technical management. Shopify is easier to maintain and scales effortlessly, but has ongoing costs and less customization. We help you evaluate based on your specific needs, budget, and growth plans.
Can you migrate my existing store?
Yes, we handle complete store migrations including products, customers, orders, and SEO redirects. Your store keeps selling throughout the transition, and we preserve your search rankings.
How long does it take to build an e-commerce store?
A basic store can launch in 2-4 weeks. Custom stores with complex integrations typically take 6-12 weeks. We provide detailed timelines during the discovery phase based on your specific requirements.
Do you provide ongoing support after launch?
Absolutely. Most e-commerce clients choose our maintenance plans for ongoing updates, security monitoring, and technical support. We also offer hosting packages optimized for WooCommerce performance.
Technical SEO
Learn moreWhat is technical SEO and why does it matter?
Technical SEO covers the backend factors that affect how search engines crawl, index, and rank your site. Without solid technical foundations, even great content may not rank well. Issues like slow page speed, crawl errors, or poor mobile experience can significantly hurt your visibility.
How long until I see results from technical SEO work?
Technical fixes often show results faster than content changes. Critical issues like indexing problems can improve within days. Core Web Vitals improvements typically reflect in rankings within 2-4 weeks. Full impact usually becomes clear within 1-3 months.
Can you help with a Google penalty or traffic drop?
Absolutely. We diagnose traffic drops by analyzing algorithm updates, manual actions, technical issues, and competitive changes. We then develop a recovery plan targeting the root cause, whether it's a penalty, indexing issue, or technical problem.
Security
Learn moreMy site was hacked. Can you help?
Yes. We offer emergency post-hack recovery. We isolate the infection, remove all malware, identify the entry point, patch the vulnerability, and restore clean backups if needed. We then harden the site to prevent reinfection.
Is a security plugin enough to protect my site?
Security plugins are a useful layer, but they are not enough on their own. A plugin cannot fix misconfigured server permissions, enforce proper SSL settings, or respond to a live attack. Real security requires server-level hardening, a properly tuned firewall, monitoring, and expert response.
Will security measures slow down my website?
Not when configured correctly. A well-tuned firewall actually improves performance by blocking malicious bot traffic that wastes server resources. We optimize every security measure for minimal overhead.
Speed Optimization
Learn moreHow much faster will my site be after optimization?
Results depend on your starting point, but most sites see a 40-70% improvement in load times. A typical WordPress site loading in 6-8 seconds can usually be brought down to 1.5-2.5 seconds.
Will speed optimization break my site or affect functionality?
No. We work on a staging environment first and test every change thoroughly before deploying to production. Each optimization is applied incrementally so we can isolate and resolve any compatibility issues.
Do I need to change my hosting provider?
Not necessarily. We can achieve significant improvements on most hosting platforms through caching, database optimization, and frontend tuning. However, if your current host has fundamental limitations, we will recommend better alternatives and handle the migration.
Hosting & Infrastructure
Learn moreWhat happens if my site goes down?
Our monitoring systems alert us immediately when issues occur. Depending on your plan, we'll either resolve the issue during business hours or provide 24/7 emergency response. Daily backups mean we can restore your site quickly if needed.
Can I migrate my existing site to your hosting?
Absolutely. We handle the entire migration process, including database transfer, DNS updates, and testing. Your site stays live throughout the transition.
Accessibility
Learn moreWhat is WCAG and which version should I follow?
WCAG (Web Content Accessibility Guidelines) is the international standard for web accessibility. WCAG 2.1 Level AA is the current legal standard in most jurisdictions, including the EU (European Accessibility Act) and for most US requirements.
Is web accessibility legally required?
In many cases, yes. The European Accessibility Act requires accessibility for many digital products and services. In the US, the ADA has been interpreted to cover websites. Beyond legal requirements, accessibility is simply good business - it expands your audience and improves usability for everyone.
Can you make my existing site accessible?
Yes, in most cases. The extent of work depends on your current site and platform. Some issues are quick fixes (alt text, color contrast), while others may require significant development work. We provide a detailed remediation plan with effort estimates.
Let's build something together
Tell us about your project and we'll figure out how we can help.