Customer support - Zendesk Integration for Shopify & WooCommerce
Customer support should not need to hunt across systems for a customer’s order, payment or delivery context.
We connect Zendesk with store and order data so the support team has the context needed to resolve customer questions faster.
Benefits - What you get from this integration
We build integrations that work reliably and solve real business problems.
- Order context in support. Bring relevant customer and order details into the support workflow.
- Better hand-offs. Give operations and support teams a shared view of the issues that need action.
Use Cases - How businesses use Zendesk
Real-world applications of this integration.
Pre-purchase questions
Help support teams answer product and delivery questions with relevant store information.
Post-purchase support
Resolve delivery, return and order-status requests with less manual lookup.
Technical details
How we connect Zendesk with your WordPress or WooCommerce site.
Sync Type
API sync + support triggers
Authentication
OAuth / API token
Data Objects
- Customers
- Orders
- Fulfilments
- Support tickets
Platforms
- Shopify
- WooCommerce
FAQ - Common questions
Questions we often hear about this integration.
Can agents see order status in Zendesk?
Yes. We scope the order information needed by the support workflow and keep sensitive data appropriately limited.
Can support events trigger store actions?
Where the store API supports it, we can design controlled workflows for the actions your team performs most often.
Related services
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